Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque glass jars.
Are your tea blends organic and caffeine-free?
We offer a wide variety of certified organic teas and herbal infusions. While many of our herbal blends are naturally caffeine-free, our black, green, and oolong teas contain natural caffeine. Please check the specific product descriptions for details.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, depending on your location.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or if a product arrived damaged, please contact us within 14 days for a replacement or refund.
Do you offer wholesale opportunities for cafes or shops?
Yes, we provide wholesale pricing for businesses looking to serve or sell our premium loose leaf teas. Please visit our Wholesale page or contact our support team for more information on bulk orders.
Can I track my shipment?
Absolutely. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.